Book direct for the very best B&B experience

Your hosts: Steve and Fiona Warren

When planning a getaway, most travellers automatically turn to online travel agencies (OTAs) to search for accommodation. While those platforms can be convenient, they’re often not the best way to book your stay - especially when it comes to charming, independent bed and breakfasts like The Old Bakehouse.

Here are the top five reasons why booking direct with a B&B is the smarter choice.

1. Best Price Guarantee

One of the biggest myths about OTAs is that they always offer the lowest price. In reality, that’s rarely the case. When you book directly with a B&B, you’re often getting:

  • The same price - or better - than you’ll find on third-party sites

  • Access to special direct-only rates

  • No hidden booking fees

Online travel agencies charge properties commission fees (sometimes 15 - 20% or more). When you book direct, we don’t have to pay those fees, which means we can offer you better value. Many independent B&Bs, including ours, guarantee that you’ll receive the best available rate when you book through our website or by contacting us directly.

Why pay more for the same room?

2. Better Communication & Personalised Service

When you book through an OTA, communication is filtered through a third party. Messages can get delayed, special requests may not be clearly passed on, and you’re often treated like just another reservation number. When you book direct:

  • You speak directly with the people who will host you

  • Special requests are handled personally and promptly

  • We can tailor your stay to your needs, making sure you get the room you want

Whether you’re celebrating an anniversary, arriving late, have dietary requirements, or want recommendations for local dining and activities, direct communication ensures nothing gets lost in translation. It allows us to provide the warm, personal service that B&Bs are known for.

3. Greater Flexibility

Plans change, we understand that. Booking directly often means more flexibility when it comes to:

  • Cancellation policies

  • Date changes

  • Special arrangements

OTAs have strict, standardised policies that don’t always allow for flexibility. When you book direct, you’re dealing with us, not a corporate system. We can often accommodate adjustments in a way that third-party platforms simply can’t.

That flexibility can make a huge difference if travel plans shift unexpectedly.

4. Exclusive Perks & Special Deals

When you book direct, you may enjoy benefits that simply aren’t available on booking platforms. Online travel agencies typically only list the base room rate. They don’t always showcase special extras or limited-time offers we create specifically for our direct guests.

For example we offer limited free parking throughout the summer, unavailable through OTA bookings. And during February we currently offer three nights for the price of two, which is only available if you book direct with us. We’re also happy to discuss early and late check-ins when you deal direct.

If you want the full experience and the best added value, booking direct is the way to go!

5. Supporting Small, Independent Businesses

Perhaps the most meaningful reason to book direct is this: you’re supporting a small, independent business. Unlike large hotel chains, independent B&Bs are often family-run, just like ours. Importantly, when you book directly:

  • More of your money stays within the local community

  • You help sustain small hospitality businesses

  • You contribute to local jobs and local suppliers

Online travel agencies take significant commissions. By booking direct, you ensure that your money goes straight to the people who are hosting you and working hard to make your stay special.

It’s a simple choice that makes a real difference.

The Bottom Line

Booking through an online travel agency may seem convenient, but booking direct offers so much more. Next time you’re planning a stay, consider going straight to the source. We’d love to welcome you personally - and ensure your experience is exceptional from the very first click. Why not check us out at our website: colytonbakehouse.com or call us today on 01297 816240.

Steve Warren